To force restart your device, press and hold both the Sleep/Wake and Home button for at least 10 seconds, until you see the Apple logo. ![]() For an iPhone, iPad, iPod touch, you should force restart your iPhone, iPad, or iPod touch only if it’s not responding.If the device is frozen, disconnect it from your PC and do a ‘hard reset’. While connected, turn on the device and enter the passcode. Check that the device isn’t frozen or password protected.Verify whether the device is recognized in iTunes.You may want to uninstall the Windows Store version prior to installing the desktop version of iTunes). First verify that your device is compatible with the versions of iTunes and MediaMonkey that are installed–making sure that you have only the desktop version of iTunes installed ( When installing the desktop version of iTunes it may indicate a newer version is installed if you have the Windows Store version of iTunes installed.If MediaMonkey fails to ‘see’ your iPhone / iPad / iPod Touch device:
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